ExamSoft FAQs

Where can I get assistance with my Examplify installation and registration; downloading exam file(s) to my laptop; taking a Mock Exam, and/or uploading my Mock Exam?
If you need assistance in resolving a Examplify issue, go to ExamSoft's Contact and Solution Center.

What is the website to download and install Examplify?
SMU law students login to their ExamSoft account at http://www.examsoft.com/smulaw to download and install Examplify. 

What is my ExamSoft account login?
Your Exam Taker Student ID is your SMU ID number without the hyphen. To find your Exam Taker Password, login to the Exam PINs search using your SMU student ID and password and scroll down to the bottom of the Exam PIN results web page. 

Do I need to re-install Examplify this semester if I already have it installed from a previous year?
Students must re-install Examplify once each academic school year. The new version of Examplify is available every Fall Semester. Students pay a yearly license fee the first time they install Examplify during the current academic school year. Examplify may be re-installed, if needed, during the academic school year without paying another license fee.

When does my Examplify license expire?
Examplify licenses expire August 31st of each year.

Do I need to re-install Examplify each semester?
No, as long as you can successfully take a Mock Exam to ensure Examplify is still working properly on your laptop. 

What if Examplify prompts me to re-install when I launch it?
If you launch Examplify and are prompted to install it, or to install Examplify updates, you must allow Examplify or Examplify updates to install and re-register Examplify before it will work. 

Is the ExamSoft Exam Taker password and the Exam PIN number the same?
No. Your Exam PIN number is your unique "personal identification number" (PIN) for use in lieu of your name, SMU ID number, or social security number on scantron sheets and paper blue books to identify yourself. Your Exam PIN number is automatically entered in the "Exam ID" blank when you select your exam in Examplify. Your Exam Taker Password is used to log into your Exam Taker account at http://www.examsoft.com/smulaw to download and install Examplify; to download your exam file(s) to your laptop; to manually upload your exam, or to view your exam download/upload history.

Does the Law School provide laptops for law students to install Examplify to take their laptop exams on?
No. The Law School does not provide laptops for students to take laptop exams on. 

Can I install Examplify on a borrowed laptop to take exams?
Yes, as long as the laptop meets the following criteria.
  • Another student's laptop can be used only if they do not have Examplify installed to take their exams on.
  • The laptop must meet the minimum system requirements to install Examplify.
  • You must have Administrative level rights on the laptop you are using to be able to install and run Examplify to take laptop exams.
  • Business laptops with encryption and without Administrative level rights may not be used to take laptop exams.
  • If you borrow a laptop to take your exams on, you must make a backup copy of your exam and log files before returning the laptop; and, Examplify must not be removed from the laptop until you have received your grades. 

Can I use Examplify on a netbook, tablet computer or iPad?
ExamSoft does not support tablet or convertible devices other than Surface Pro, Surface Books and Surface Laptops (Non-Pro Surface devices are NOT supported). 

When I attempt to download my exam file(s), one of them is missing. What should I do?
Check to see if your exam is listed in the current semester's Permissible Laptop Exams. If your exam is not permissible to take on laptop, it will not be listed. If your exam is listed as a permissible laptop exam, but not available for you to download to your laptop, send an e-mail to dseiter@smu.edu for assistance. 
 
What if I missed the Examplify installation and registration deadline and have not downloaded my exam file(s) to my laptop?
You will be able to download and install Examplify after the registration deadline. However, you will not be able to download the required exam file(s) to your laptop without authorization from Dean Yeager. 

What if I am prepared to take laptop exams and decide to handwrite some or all of them instead?
If you have installed Examplify and downloaded your exam files to your laptop (as required), send an email with the course with the professor name for the exam(s) you decided to handwrite to lawregis@smu.edu
 
If my laptop has a hardware/software problem during the laptop exam registration period and I cannot install Examplify, what do I do?
If you have a hardware/software issue during the laptop exam registration period and need assistance, notify the ExamSoft Support as soon as possible before the laptop exam registration deadline. 

What do I do if my laptop stops working after I have completed all requirements to take laptop exams?
If your laptop stops working after installing Examplify, or during the exam period, please send a message to EXAMSOFT SUPPORT or dseiter@smu.edu and request a time for them to assist you in a resolution. 

When I turn on my laptop to take a laptop exam, Windows Updates are installing. What do I do?
If Windows Updates begin installing when you turn on your laptop to launch Examplify, you must wait until the Windows Updates installation completes before proceeding or you may encounter a serious issue. Also, if you are prompted to restart your laptop after the installation, you must allow your laptop to restart.  We highly recommend that you disable Windows Updates before you install Examplify and re-enable Windows Updates as soon as the exam period has ended. This will prevent this issue, as well as prevent a possible Examplify conflict after you install it.
 
After I complete my exam, how long do I have to upload my exam file?
Students are required to wait until their exam file automatically uploads before leaving the exam room after each exam. If your exam file does not automatically upload after you close your exam and click the "Exit" button, notify the Laptop Exam Assistant in the exam room for assistance. 
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