Questions and Answers
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Where can I find ExamSoft's Contact and Solution Center?
Does the Law School check out laptops to use for SofTest exams?
Can I use SofTest on a netbook, tablet computer or an iPad?
What if my laptop has a hardware/software problem and needs to be repaired?
If I do not have a laptop, or am having trouble with my laptop and cannot have it repaired before exams, can I borrow a laptop?
Can I use another student's laptop that is also using SofTest to take laptop exams?
If after I have met all of the SofTest installation requirements, my laptop dies. What do I do?
Is my ExamSoft Exam Taker password and my Exam PIN number the same?
Do I need to re-install SofTest if I installed it last year?
Do I need to re-install SofTest if I installed it the previous semester, within the same academic school year?
Do I have to type my Exam PIN number in SofTest?
How do I know the exam room to go to on exam days?
After I take my SofTest exam, when do I upload my exam file?
How long do I have after my laptop exam to upload my exam file?
What if I have trouble uploading my SofTest exam file?
If I install SofTest and/or download my Exam Answer Files and then decide to handwrite my exams?
Can I still install SofTest to take laptop exams after the SofTest installation deadline?
When I go to download my Exam Answer File(s), one of them is missing. What should I do?
1. Where can I find ExamSoft's Contact and Solution Center?
A: Yes. Click here to go to ExamSoft's Exam Taker FAQ's link .
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2. Does the Law School check out laptops to use for SofTest exams?
A: The Law School does not provide laptops for exams.
A: Before the deadline, notify email@example.com, for assistance ASAP so that they may help you meet the SofTest installation requirements past the deadline, if necessary.
A: Yes, following these guidelines.
(a) You can use somebody else's laptop if you have administrative rights on the laptop you are borrowing (and remember that you need to login into the same account that you install SofTest on). Note: If using a company laptop, and do not have administrative rights, you may have trouble connecting to the dedmanlaw wireless network, etc.
(b) The laptop you are borrowing meets the minimum system requirements to install SofTest.
(c) The laptop is in good working order.
(d) After your laptop exams, you must make a copy of all of your exam files before returning the borrowed laptop.
7. If after I have met all of the SofTest installation requirements, my laptop dies. What do I do?
8. Is my ExamSoft Exam Taker password and my Exam PIN number the same?
9. Do I need to re-install SofTest if I installed it last year?
A: Yes, each academic school year, there is a new version of SofTest and must pay the license fee to use.
11. Do I have to type my Exam PIN number in SofTest?
A: Students will be notified during the laptop registration period if SofTest has updates that require a SofTest re-installation.
Note: Typically, updates are automatically pushed down to your laptop, and you may be prompted to re-install SofTest when you launch SofTest. You must choose to re-install SofTest, if prompted.
A: No, your Exam PIN number is automatically entered in the ID (Exam ID) blank when you launch SofTest and select the Exam File Template from the drop-down menu. DO NOT change this number. Your Course Name and Instructor name are also automatically entered for you.
A: Exam room numbers are added to the exam schedule during the week before final exams.
13. After I take my SofTest exam, when do I upload my exam file?
A: After each SofTest exam, students are required to upload exam files before leaving the exam room.
A: You must have your SofTest exam file uploaded within one hour after taking the exam.
A: If you need assistance, ask the laptop exam assistant in the exam room for assistance. Also, at least one Lawtech support staff member will circulate among laptop exam rooms to assist students in uploading their exam files.
A: Send an e-mail to firstname.lastname@example.org and let them know what exams you will be handwriting instead of using SofTest.
A: Even though you can install SofTest after the deadline, you will not be able to download any of the required Exam Answer Files without authorization from Dean Camp. He would need to let email@example.com know so that they can assist you in downloading your Exam Answer Files to your laptop.
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18. When I go to download my Exam Answer File(s), one of them is missing. What should I do?
A: If an Exam Answer File is not available to download to your laptop, do the following:
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(a) Check the list of permissible laptop exams (will be posted soon) to see if your professor is allowing the exam to be taken using your laptop. If your exam is not in the list of permissible laptop exams, there will not be an Exam Answer File available to download.
(b) If your exam is on the list of permissible laptop exams, send an e-mail to firstname.lastname@example.org for assistance in getting your Exam Answer File.